Returns Policy
We take pride in delivering quality products. Please review our returns policy carefully.
Return Eligibility
Returns are accepted only if:
- The item is damaged at the time of delivery
- The wrong item was delivered
- The product has a manufacturing defect identified upon delivery
All concerns must be reported immediately at the time of delivery and before the delivery team leaves. If an issue is not reported at delivery, the item will be considered received in good condition and may not be eligible for return.
Condition of Returned Items
Approved returns must be:
- Unused and unassembled (unless defective)
- In original condition
- In original packaging
- Complete with all parts and accessories
Non-Returnable Items
We do not accept returns for:
- Change of mind after delivery
- Items accepted without reporting issues at delivery
- Damage caused after delivery
- Incorrect measurements or space limitations
- Custom or made-to-order furniture
- Normal wear and tear
Replacement or Resolution
Once the issue is confirmed, Riela Kids Furniture will determine the appropriate solution, which may include:
- Repair of the product
- Replacement of defective parts
- Product replacement
- Store credit
Where a replacement is approved, it will be arranged within a reasonable timeframe based on product availability.
How to Report a Return
All issues must be reported immediately to our delivery team at the time of delivery. For follow-up assistance, contact us using the details below.
Need to Report an Issue?
Our team is ready to help resolve any delivery concerns.