Refund Policy

When Refunds May Apply

Refunds are not automatic and will only be considered under the following conditions:

• The product was delivered with a confirmed manufacturing defect that cannot be repaired or replaced
• The wrong product was delivered and a suitable replacement is not available
• Delivery was not fulfilled within the agreed timeframe and the customer chooses to cancel

When Refunds Do Not Apply

• Change of mind after delivery
• Products accepted at delivery without reporting issues
• Damage caused after delivery or during customer handling
• Incorrect measurements or space limitations at the customer's location
• Custom or made-to-order items
• Normal wear and tear

Refund Process

1. All issues must be reported immediately to the delivery team at the time of delivery.
2. Our team will assess the reported issue and determine if a refund is applicable.
3. If approved, the refund will be processed within a reasonable timeframe using the original payment method or as otherwise agreed.

Important Notes

• Riela Kids Furniture reserves the right to inspect the product before approving a refund
• Partial refunds may be issued depending on the nature of the issue
• Where possible, we will first offer a repair, replacement, or store credit before processing a refund
• Refunds for items paid via M-Pesa or bank transfer will be returned to the original account used for purchase, unless otherwise agreed